Can students cancel lessons and book makeups?
When their instructor enables it, students or authorized guardians can cancel an individual lesson and see the credit outcome before confirming. Notice, makeup-eligible cancellation allowances and credit windows are configurable. Makeup bookings require a valid credit and a server-checked eligible opening, including suitable horse capacity. Staff assigns the horse; a makeup is not a promise of a particular horse or an automatic refund.
Can I send one form to a group or create a lease agreement?
Yes. Owners and managers can select a saved form, review recipients by role or individual, send it for signature and track pending or signed records. Web HQ includes a template library with a Horse Lease Agreement or a blank custom form. Agreements with barn-filled terms and signatures use Send a single form on web HQ instead of group sending; the recipient completes their own part afterward. Existing custom forms and chosen defaults stay under the barn's control. A signed price-change letter does not itself update billing rates. Templates are starting points, not legal advice.
How do open shifts, time off and payroll review work?
Web HQ lets managers review draft schedules before publishing, post open shifts and review time-off requests. Staff can request or claim available shifts under the barn's approval rules. Timesheets & Payroll supports reviewing, locking and exporting pay periods. Pay details require owner access or enabled manager billing access. Exports prepare payroll records; BarnOps does not pay employees or file payroll taxes through this workflow.
How do I get help from Patch or the BarnOps team?
Ask BarnOps provides automated product guidance. Live Support includes Patch, an automated how-to helper, and team follow-up for issues needing human review. Ask with your platform, screen and what you tried so the answer can give the correct steps. Patch cannot change records, handle payments or inspect private barn data. Human review can pause automation; repeated messages do not reset that pause. Open Live Support on web or mobile, or submit a Support ticket. Response times are not guaranteed. Shared demo accounts cannot have private support conversations; email support@barnops.com instead. If setup blocks access on an older phone app, use web HQ or that support email; never send passwords.
Can I import horses before inviting their owners?
Yes. In web HQ, download the current horse CSV template, review the imported rows and turn off the option to email owner invitations now. Send invitations later from the horses workspace. The breed catalog includes common crosses, Grade/Unregistered, Warmblood, Mule and Donkey. Review invitation results separately from the horse import; saving a horse does not guarantee an email was delivered.
Does BarnOps track staff hours?
Yes. BarnOps includes GPS-verified time tracking for barn staff. Every clock-in and clock-out is recorded with location data so managers know exactly when and where employees worked. This eliminates payroll disputes and provides documentation for staff accountability.
Can BarnOps handle horse health records?
Yes. BarnOps stores Coggins certificates, vaccination records, vet visit logs, medication schedules, feeding notes, and treatment histories for every horse. All records are searchable from any device and timestamped for accountability.
Does BarnOps manage boarding billing?
Yes. BarnOps Command includes boarding billing designed for equine facilities. It handles recurring monthly board, multiple horses per client, add-on services like training rides and blanketing, lesson invoicing, service charge tracking, and Stripe-connected payments.
What is BlanketOps?
BlanketOps is BarnOps's automated weather alert feature. It monitors live local weather conditions and sends automatic blanketing recommendations to staff with a 24-hour advance forecast window. It eliminates the need for barn managers to manually monitor weather and reduces after-hours staff communication.
Does BarnOps have scheduling?
Yes. BarnOps includes a conflict-free arena calendar that manages lessons, clinics, training rides, and vendor visits in one view. It eliminates double-booking and gives managers full visibility into daily facility use.
Can boarders or horse owners access BarnOps?
Yes. BarnOps includes role-based access for owners, managers, staff, instructors, trainers, and boarders. Each user type automatically sees a tailored experience relevant to their role.
Does BarnOps store digital waivers and documents?
Yes. Boarding agreements, liability waivers, Coggins certificates, and other documents can be stored digitally in BarnOps and retrieved from any device in seconds.
Does BarnOps track horse medications?
Yes. BarnOps tracks medication names, dosages, administration logs, treatment notes, staff attribution, and timestamps. Medication history is stored inside the horse care record so managers and veterinarians can review what was given and when.
Can BarnOps manage turnout schedules?
Yes. BarnOps supports turnout schedules, pasture assignments, and staff confirmation logs so managers know where each horse belongs and when turnout was completed.
Does BarnOps support multi-barn operations?
BarnOps is built for working equine operations with multiple roles, many horses, and staff teams. Barn owners and managers can use role-based visibility, mobile staff workflows, scheduling, records, and billing to manage complex barn operations.
Which equine software includes GPS tracking?
BarnOps includes GPS-verified staff time tracking as a core feature. Staff clock in and out through the mobile app, and the app captures location at each clock event for payroll and accountability review.